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Terms and Conditions

These terms and conditions form a part of your order and apply to the goods and services you have selected on your order to the exclusion of all other terms and conditions. References to “us”, “our” and “we” means Scarlett Parties.

Acceptance of Terms

By placing an order for goods or services with Scarlett Parties you are deemed to have accepted our terms and conditions. Your statutory rights remain unaffected.

In relation to orders for goods only, receipt of an order confirmation does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell. Your order is deemed as accepted when we confirm dispatch.

In relation to orders for services, including where goods also form part of the order, receipt of order confirmation confirms our acceptance of an order.

Buying Party Products

Pricing

All prices are shown in UK Pounds Sterling. UK tax if appl. International Deliveries – Local taxes or customs charges may be payable and if charged are the responsibility of the purchaser.

Postage and packing costs are additional to the prices shown and will be detailed separately on you order.

We reserve the right to increase prices at any time and will take all reasonable steps to contact you if this occurs.

Payment Method

All goods must be paid for prior to dispatch.

We accept payment by PayPal or by cheque. If paying by cheque, the goods will not be dispatched until it has cleared.

Missing/Damaged Goods

You must contact us within 7 days of dispatch so we can request a proof of delivery, you will be sent an email on the day of dispatch to advise we have sent your order.

We will only refund for lost parcels once we have received a copy of the proof of delivery. If this shows the goods have been signed for at the given delivery address or by a neighbour on your instructions no refund can be made.

If you request that we leave a parcel anywhere for example in a shed or cupboard or inside a porch or by a door we cannot be held responsible if the parcel goes missing.

If your goods have been damaged please return them to us and we will send you a replacement item or issue a refund as soon as we receive the item, our liability in respect of lost or damaged goods is limited to the replacement of the goods or a refund of the price of the goods, whichever you prefer.

Returns

If your goods are faulty or we have supplied an incorrect item please return them to us at the address below.

Postage costs will be refunded for the return of faulty or incorrect goods.

When returning goods, for your own protection please make sure you register the package, as we will only refund your money when we have received the goods back.

Out of Stock Items

On the rare occasions that an item is out of stock, we will email you and ask if you would like us to send the order without it, substitute another item, or wait until it is in stock.

Copyright

All brand names and images of brand names are the copyright of their respective owners and are used solely for the purpose of information for our customers. The copyright in invitation designs belongs to either Scarlett Parties or our third party suppliers. Any other images or text used on our website is the copyright of Scarlett Parties.

Delivery

Scarlett Parties shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Scarlett Parties of manufactured stock, parts, or materials; delay or failure of delivery of the products to Scarlett Parties by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

If your parcel is returned as not delivered because of a failure to respond to a card or telephone message left by the courier or Royal Mail then the purchaser agrees to pay any returns charges imposed by the carrier or Royal Mail and if re-delivery is required any further delivery charges.

Our Cancellation

We reserve the right to cancel your order without stating reasons. If your order is cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to your order.

Party Planning Services

Pricing

The fees for our services will be detailed on your order and exclude VAT which is not chargeable at this time.
In the event of an increase in your requirements, the fees will be recalculated and any increases will be documented and require your signed approval.

Our pricing structure is based on our reasonable and educated estimate of the time involved in arranging any event. However, in the unlikely and extreme event that your actions create unexpected amounts of additional work the fee may need to be reviewed. In this event, we would advise you of our estimate of the additional work involved and we reserve the right to add an additional fee based on our standard hourly rate of £15 per hour and in the event no agreement can be reached as to the level of work required going forward to halt work.

Payment

We require a non refundable deposit of £25, the balance becoming payable 7 days prior to your party date unless otherwise stated in the order. Further upfront or staged payments may be required should your event exceed 20 guests or have complex requirements or if any materials or 3rd party services have been requested and if applicable will be detailed on your order.

Rescheduling Meetings

If you need to reschedule a meeting you have arranged with us we ask that you give us not less than 24 hours notice. Where you are unable to do so we reserve the right to charge a £15 fee.

Rescheduling your party

If you would like to reschedule your party from the date originally selected, you must send to us a written request to reschedule giving details of the date originally selected and your preferred new date. You will be required to pay a rescheduling fee of £15 and may be required to pay further fees where, without limit, suppliers charge additional fees as a result of the change or where the amounts of work required to be undertaken by us in order to accommodate your request exceed one hour.

Any request to reschedule your party is subject to the availability of the venue and other suppliers. You understand that we may not be able to accommodate your request and there is no obligation on us to do so.

Party Changes

Please notify us of any changes you wish to make to the individual products/ elements that make up your party. We will endeavour to accommodate your request and make any necessary changes. You acknowledge that changing your order will involve time spent by us for which will reserve the right to charge £15 per hour on top of any other charges levied by suppliers of for additional products.

Cancelling your party after the Cooling Off Period

If you choose to cancel your party for any reason after the cooling off period you may do so by notifying us in writing at the above address. You will remain liable to pay us the total price in full. Any deposit/s or payment/s already made are non-refundable and you must pay any outstanding balance on your order immediately.

Our Cancellation

If due to circumstances outside our reasonable control we deem it necessary to do so, we may cancel your order by notifying you in writing. In this case we will refund the total amount you have paid to us for your party but you shall have no claim against us for any further compensation.

Suppliers

We aim to deal with reputable suppliers who are known to be, or have proven themselves to be, reliable and of good character. All suppliers are chosen for their quality of service, cost effectiveness and reliability. However we cannot be held responsible for the actions of any supplier and on this basis would encourage you to satisfy yourselves as to the integrity of all suppliers.

For the purposes of providing the services on your order you agree and appoint us as your agent for the arrangement of the party. In acting as your agent we will act in your best interests and will not allow our interests to conflict with the duties that we owe to you.

Where we are appointed as your agent, you acknowledge that we have your full authority to enter into legal contracts and arrangements on your behalf and in your name and that we will not be liable under any such contracts and arrangements.

Website Use

Links to Other Web Sites

This web site may contain links to other sites. Unless expressly stated, these sites are not under our control or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this web site does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Web Site

Those wishing to place a link to this web site on other sites may do so only to the home page of the site www.scarlettparties.co.uk

without prior permission. Deep linking (i.e. links to specific pages within the site) requires our express permission. To find out more please contact us by email at info@scarlettparties.co.uk or by post to the above address.

We make no warranty or representation that the web site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

No part of this web site is intended to constitute advice and the content of this web site should not be relied upon when making any decisions or taking any action of any kind.

No part of this web site is intended to constitute a contractual offer capable of acceptance.

Changes to the Service and these Terms and Conditions

We reserve the right to change the web site, its content or these terms and conditions at any time. You will be bound by any changes to the terms and conditions from the first time you use the web site following the changes. If we are required to make any changes to terms and conditions relating to sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the Web Site

The service is provided “as is” and on an “as available” basis. We give no warranty that the service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

We accept no liability for any disruption or non-availability of the web site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

General Terms

Notice of the Right to Cancel

You have a statutory right to a “cooling off” period. This period begins once your order is placed and ends, in the case of goods, 7 days after the goods have been delivered and in the case of services, 7 days after you have received confirmation from us of your order. If you change your mind about the goods within this period, please return them to us within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work on our part. You are responsible for paying shipment costs if goods are returned for this reason.

If you wish to cancel your order within the cooling off period you must do so in writing (including by electronic mail) to: info@scarlettparties.co.uk, 48 Sandstone Avenue, Wincobank, Sheffield, S9 1AL. Written notice shall be deemed to be served by you as soon as it is posted or sent to us or, in the case of electronic mail, from the date it is sent to us by you.

By placing your order you have agreed in writing that we may perform part of this agreement prior to the expiry of the cooling off period including but not limited to commencing venue search and/or booking and providing you with the products detailed in your order where you have selected immediate postage.

Upon receipt of a cancellation notice under this clause above we will refund to you the total amount you have paid to us pursuant to this agreement less the value of any products and services you have received from us under this agreement.

If a refund is due from us to you, we will process it within 10 business days.

Liability

We will not be liable for any indirect or consequential losses or expenses, including but not limited to loss of or damage to anticipated profits, contracts, reputation, goodwill, labour costs or losses or expenses arising from 3rd party claims.

Notwithstanding the above and save in the case of death or personal injury caused by our negligence for which our liability shall be unlimited, our liability to you in relation to your order shall be limited to the total price of the services you ordered.

Force Majeure

If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

General

The laws of England govern these terms and you agree to submit to the exclusive jurisdiction of the English Courts.

Should any part of these terms be determined by a court of competent jurisdiction to be invalid or unenforceable, the remainder of the terms will be unaffected and shall remain in full force and effect.

The failure by Scarlett Parties at any time or for any period to enforce any one or more of these terms shall not be a waiver of them or a waiver of the right to enforce such terms on a future occasion.

Except to the extent otherwise stated in these terms, all terms, conditions and warranties implied by statute, common law or otherwise that are excludable are excluded from these terms to the fullest extent permitted by law.

Nothing in these terms shall affect your statutory rights.

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